FireKeepers Casino accepts the following payment methods for funding your account:
- Visa, Mastercard
- eCheck via VIP Preferred (ACH)
- FireKeepers Play+ Card
- PayPal
- Venmo
- Cash deposits at FireKeepers Casino Hotel
Withdrawals can be processed using the following methods:
- Debit Cards (Visa, Mastercard)
- eCheck via VIP Preferred (ACH)
- FireKeepers Play+ Card
- PayPal
- Venmo
- Cash withdrawals at FireKeepers Casino Hotel
Processing times vary depending on the selected withdrawal method and bank policy.
Credit and Debit Cards
Deposit:
FireKeepers allows deposits using Visa, Mastercard. Some banks may treat these transactions as cash advances and apply fees. Check with your bank for details.
Withdraw:
Visa and Mastercard debit accounts can be used for withdrawals. Once approved, funds may be available in less than an hour.
FireKeepers Play+ Card
Deposit:
This prepaid card allows you to fund your account from a credit/debit card, online banking, or PayPal.
Withdraw:
Funds can be withdrawn to the Play+ card and used at ATMs or anywhere Discover is accepted.
eCheck by VIP Preferred (ACH)
Deposit:
ACH deposits are available via VIP Preferred. Deposits are credited immediately but may take up to two business days to post to your bank.
Withdraw:
VIP Preferred allows withdrawals directly to your bank account.
PayPal
Deposit:
PayPal allows deposits from a verified bank account or existing balance.
Withdraw:
Once you have used PayPal to deposit, you can withdraw funds to the same account.
Venmo
Deposit:
Venmo deposits are available for users with linked bank accounts.
Withdraw:
Venmo withdrawals can be processed directly to your personal Venmo account.
FireKeepers Casino Hotel Cashier
Deposit and withdraw:
You can make a cage deposit or withdrawal by visiting the main casino cashier at FireKeepers Casino Hotel (11177 Michigan Ave, Battle Creek, MI 49014). Please make sure your withdrawal request is approved before visiting the cashier to retrieve your winnings.
FREQUENTLY ASKED QUESTIONS
How do I make a larger withdrawal?
Contact customer support for additional options.
How long does a withdrawal take?
Withdrawals are processed 24/7, with many approved within an hour. Bank processing times vary.
CREDIT AND DEBIT CARDS FAQ
Can I save my credit/debit card on the FireKeepers app?
Yes, the app will save your card details for future use. You can delete saved cards if needed.
Why was my credit card declined?
Ensure that your billing address and CVV match your bank records. Some banks do not support gaming transactions.
Does my bank charge a fee for using a credit card?
Some banks treat gaming deposits as cash advances and may apply a fee. FireKeepers does not control these fees.
Why is my credit card deposit failing?
Some banks do not allow gaming transactions. Additionally, some states only permit debit card deposits.
FIREKEEPERS PLAY+ CARD FAQ
How do I sign up for a Play+ account?
Sign up through the FireKeepers app under the deposit funds section.
What are the benefits of a Play+ account?
High approval rates for deposits, fast cash withdrawals, and usability anywhere Discover is accepted.
How do I fund my Play+ account?
Deposits can be made using a bank card, online banking, or PayPal.
How do I withdraw funds from my Play+ account?
You can transfer winnings to your Play+ card and use it at ATMs or for purchases.
What do I do if my Play+ card is lost or stolen?
Report lost or stolen cards immediately to support@playplusgo.com or call 855-558-0043.
PAYPAL FAQ
Why don’t I see PayPal as a withdrawal option?
You must first deposit using PayPal before withdrawals are enabled. Additionally, some states restrict PayPal transactions.
How do I open a PayPal account?
Visit PayPal’s website and sign up for a free account.
Do I need a PayPal account to deposit?
Yes, a personal PayPal account is required.
VENMO FAQ
Why can’t I use my Venmo-linked debit/credit card?
Venmo does not allow credit or debit card funding for real money gaming accounts.
